Canada Auto Transport Review

Picked my car up fast after the first company fell through. No communication after that until I forced myself on them. Late response to e-mail, didn't answer their phone... miserable waiting to find out where my car was.

(Tues) Finally found out the car was in washington, was told the driver was new, he got lost, will call tomorrow,should be able to deliver. (Wed)..didn't call, I called.. was told car would be deliverd on thursday. Said driver would call between 7 & 8 am. Called on thursday at 10:00 by "customer relations". Was told my car was damaged (sunroof) in seattle and they would fix it. Couldn't get the parts until tuesday, would deliver on wed. I was in shock... my "perfect" lexus was now damaged... the guy at the transport company (Northwest Auto Relocation) didn't seem to care much at all.. oh yeah, apologized for wrecking my car but had the opinion of.."hey, it's just a car"!!! He said that the "Sunroof had been scratched". I was concerned that my car was not going to be repaired by a Lexus dealer.. he implied he couldn't afford that. I called Express to complain.. got no where... they didn't care either (no ownership)

Got a call tuesday by some other guy ( a third party)... he told me he was paid to deleiver and he would deliver the car tomorrow. Said he would call..about 7 am..

No call until I again called ... said he was having logistics problems.. said he couldn't deliver until later in the day... got info that his daughter was going to DRIVE MY CAR and he would follow... grrrrrrrrrrrrrrrrrrrr

I called Express.. they called the guy and told him not to drive my car.. told him to haul it (after all that is what I paid for).. they drove my car quite a bit when they were suppose to be hauling it.

Got a call later in the day...was told that the car would be hauled later that day... again, that didn't happen.

Finally...after 4 phone calls on friday, after being lied to numerous times, my car finally showed up.

Two days later, I have my car at the garage getting inspected by my mechanic... he states, "this car has been painted recently..." the roof!!! Upon further inspection I find hunks of glass in the inside of my car, paint overspray on the top molding, grinding dust in the sun roof recesses.. I start the heater and get a face full of dust...

I called the guy at Northwest Auto Relocation, I called Express auto...get blown off by both..

After all... It is "just a car"!!!!!!!!!!

These guys lied to me and didn't have to %$#@s to own up to it..

I'm sure there is more to the story but, enough for now. I am very dissastified with Express Auto Transport... they take your money but there is no ownershp if you have a problem...I told them I would write this opinion.. they didn'tt care

I would avoid if I were you.